PetSmart

Overall a great store. Staff are always friendly and helpful. Store is always clean and well organized. My only gripe would be that sometimes the checkout area is empty and it takes a few minutes for an associate to come up. But that's not a huge deal for me. We have 5 dogs and I feel like I'm always buying dog food. But they always have it in stock which is great.

The puppy I dropped off for her first trim had a beautiful golden doodle wavy coat. The dog I picked up was hideous. These two pictures don’t even look like the same dog. We’re doing everything we can to get her coat back to normal. I also scheduled with the only groomer in there that I trust due to a previous bad experience & the salon always having new groomers, & instead my puppy got pawned off onto someone who was clearly new & inexperienced.

If I could leave a zero I would. Been taking my dog here since he was a puppy, they have done a great job up until recently. The last time I brought him here, I got a call saying my dog bit the worker. I thought that was crazy because he has NEVER bit anyone, ever. They said they couldn’t finish the grooming appointment, and told me to take him back the next day. I show up and see his tail had a cut that was about an inch long (assuming from the clippers). I told the worker that I know understood why he bit her, and the worker proceeded to tell me to go pay. They wanted me to pay the full amount when he had only had and bath, brush, and started the haircut. I won’t be coming back, and don’t recommend this place.

Went for a free adoption event on 1/27/2024. We had a home of five cats at one time, and were unfortunately down to one. Planned to get one older cat to integrate into our house with our near 16-year-old cat. We ended up finding a beautiful bonded pair so we adopted two instead of one. When we left, there was one more bonded pair left in addition to a lot of kittens. The boy is 3 yrs old and a gray / white / tabby mix. The girl is 1-year-old, darker calico / tabby mix with beautiful bits of light brown in her face, neck, and parts of her body. All medical records provided and updated. Each has been spayed/neutered, all shots including rabies and distemper, dewormed, microchipped, Frontline for fleas, and leukemia/AIDS free. We did have a cat with feline AIDS pass away several years ago. They get a bad rep, but they're really wonderful animals and can very easily be integrated into a household with other cats if done the right way. They both appear to be in great shape, just need lots of food, love, and TLC which we're more than happy to provide. We just lost our 4th on 12/29 and our remaining girl needed some companionship. Thank you to: PetSmart of Hanover, PA Humane Society of Carroll County Humane Society of Talbot County

I took my recently-adopted 7mo old pup for a "Pawdicure". I gave the groomer a heads-up that it was her first and I didn't know how she'd respond. The groomer was incredibly patient, especially when my pup started to freak out (with the double leash). She knew when to call it, and I appreciate her judgement call for her safety/comfort and the safety of my pup. After some puppy training and grooming at home, I trust the groomers enough to possibly give it another go if/when I feel my pup is ready.